Consider this question: If you want to run an event, start a new curriculum, communicate better with organisational stakeholders, audit for efficiency, train a group of people economically, or simply show a movie to a large group of people, would you do those things with technology? Would you require support from specialists or tech support?
The answers are simple. Yes, technology is required. Yes, most people need help doing anything outside of their normal routine. I would estimate that 90% of the events and activities within organisations require technology and technology support. Unfortunately, only a small fraction of those people planning events or core organisational changes take the time to plan for technology, and with specialists, before finalising plans.
It seems to be assumed that anyone working in the Technology Department can support any type of project, without time for planning and preparation. There needs to be a fundamental shift in the way planning looks at technology. Technology and those that can manage an implementation are not trivial accessories. They are a necessity.
I often find that people in tech support are juggling problems that are occurring in realtime due to organisers being unprepared. The expectation that “things should work”, is unrealistic when those “things” go from unknown to known minute-by-minute.
The scale of this problem is not limited to trivial activities such as presentations and one-off media projects. As anecdotal evidence I would like to offer this gem: A building project to construct a new performance space, not consulting the Technology Department before designing and building the facility.
The space was not built to physically accommodate the required systems needed to make the space functional. By the time anyone from the department was involved, it was too late
to change the dimensions of the space. The space will never be what it could have been, nor will ever be as cost effective and efficient as it should be.
The worst part is this anecdotal evidence is not from a single situation. This has happened to me on at least four occasions I can remember, in the last 5 years. Technology is seen as a requirement and an afterthought at the same time. This is paradoxical logic.
Working in education and education technology, I see many people wearing many different hats. Most are happy to be a teacher, a network specialist, and a live music mixing specialist, all in the course of a single day. That is not an exaggeration, that is literally how my day, and those who do my job at other schools around the world, flows.
Very few jobs require a skill set that is as diverse and flexible as those working in educational technology. Often due to budget limitations, committed educators have to create opportunities for children by creating the infrastructure and resources. Thus, Technology Departments within schools are often staffed with people who have diverse skills are varying degrees of proficiency. In other words, often they can do the impossible, but they need to study and practice. They need time. They need to prepare.
All organisations need take a step back and look at their organisational charts. They need to start shuffling the pieces to eliminate the paradox. If technology is a requirement, then it must be a requirement, a driving force, and a regulator from the beginning of any project or event. Instead of forcing the entire technology department to react and play defence, organisations need to allow technology to implement strategy and coordinate outcome.
George: I think I understand this. Jay Peterman is real. His biography is not. Now, you Kramer are real.
Kramer: Talk to me.
George: But your life is Peterman’s. Now the bus tour, which is real, takes to places that, while they are real, they are not real in sense that they did not *really* happen to the *real* Peterman which is you.
Jerry: Yeah. $37.50 for a Three Musketeers. ~Seinfeld , The Muffin Tops